Application Process, Requirements, and Disqualifiers for Police Officer and Cadet:

911 Call Taker

$18.02 - $22.52 Hourly
Support Services

Under general supervision the 911 Call Taker answers, processes and enters 911 emergency and non-emergency calls for service into the Computer Dispatch system for service dispatch. This position is safety sensitive and requires an in-depth background investigation and drug screening.

Examples of Duties:
Shift work in a 24-hour operation, including weekends, holidays, and on-call status; answers records and handles 911 emergency and non-emergency calls via administrative and 911 emergency phone lines for police, fire and animal control; remains calm during stressful calls; obtains information from callers regarding the nature of the incident, severity, location, descriptions of individuals; transfers calls to other agencies or departments as needed; utilizes verbal skills to calm excited and/or abusive callers; obtains necessary information from callers, relays information from callers to public safety personnel in written format; listens to calling parties while typing information into dispatch system and listening for updates from other 911 personnel.

Maintains and updates various logs and computer data files of officer activities (incident reports, accident reports, stolen or repossessed property logs, maps, shift logs, etc.) Performs data entry of officer activities for logs and records.

Utilizes knowledge of city ordinances, city services and departmental procedures to assist department personnel and citizens; utilizes a variety of databases, boos and file to obtain necessary information; creates calls for service in a Computer Aided Dispatch (CAD) system for citizens, police, and fire personnel.

Performs computer and manual records checks for officers on individuals, locations, vehicles and other property, verifying warrants, criminal history, suspended or expired license, or reports of stolen property with originating agencies.

Enters information into Texas and National Crime Information computer systems and alerts state and federal agencies of stolen vehicles and property, missing persons, etc.


It is the policy of this Department not to discriminate against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, disability, age, equal pay, genetic information, or any other manner that violates the law. No artificial barriers shall be intentionally or otherwise created to deny either qualified applicants for employment or current employees of the Department equal employment consideration. Violations of this policy shall be cause for disciplinary action.