Application Process, Requirements, and Disqualifiers for Police Officer and Cadet:
The City of Round Rock provides its employees with a comprehensive benefits package to attract and retain a highly skilled workforce.
Closing 12/11/2022 11:59 PM Central
Under general supervision, the Public Safety Communications Operator provides police, fire, and animal control response to the public, as well as, non-emergency assistance to citizens as well as interdepartmental and outside agency members.
Examples of Duties:
-Shift work in a 24-hour operation, to include working weekends, holidays and on-call; answers both administrative service telephone lines and 911 calls for emergency services; obtains information from callers regarding nature of incident, severity, location, descriptions fo individuals; transfers calls to other agencies or departments when necessary; exhibits proper use of 911 system, including text-to-911; utilization of TTY and OMNIXX systems; exercises verbal skills to calm excited or abusive callers, obtains necessary information from callers, relays information to Public Safety personnel in written format. Listens to calling parties while typing information into dispatch system and listens for updates from other communication personnel.
-Utilizes knowledge of City ordinances, City services, and departmental procedures to assist department personnel and citizens; utilizes a multitude of databases, books, and files to obtain necessary information; creates calls for service in a Computer Aided Dispatch (CAD) system for citizens, police, and fire personnel.
-Utilizes radio channels and CAD systems to coordinate the work of police and fire personnel, and other agencies, on a constant basis and when managing crisis incidents; documents events in a records management system; maintains professional radio, telephone, and CAD etiquette; maintains awareness of all Public Safety and emergency units assigned and any resources requested; prioritizes events and continually adjusts based on incoming calls and changing factors; utilizes local/regional mapping; maintain awareness of events handled by other 911 personnel; updates incidents with information from callers, officers, and personnel.
-Maintains paperwork by processing warrants; enters criminal trespassing warrants, verifies warrant entry paperwork is free from error, files paper copies in filing cabinets, processes rider forms; completes daily shift reports; attends daily shift briefing; maintains awareness of operation plans, enforcement programs, and staffing levels.
-Assists persons using Telecommunications Device for the Deaf (TDD)
Experience and Training:
-High School Diploma or equivalent.
-One (1) year of experience as a 911 Call Taker/Emergency Services Dispatcher, preference if currently holding a Texas Public Safety Communications License
-Two (2) years general work experience
-Preferred experience and training which provides the required knowledge, skills, and abilities (i.e., high volume call center, in-depth problem solving, priority management)
-Experience with Microsoft Word, Excel and Outlook
Certificates and Licenses Required:
-Required to have or obtain TCIC Full Access certification within six (6) months of hire.
-Required to have or obtain TLETS Certification within six (6) months of hire.
-Must have completed Criminal Justice Information Services (CJIS) Training within six (6) months of hire.
-Must hold or obtain state TCOLE license within one (1 ) year of hire.
-Ability to work shift work, including days, nights, weekends, and holidays.
-Maintains license & certifications; must complete required training hours mandated by state and department; strict adherence to Federal, State, and Departmental regulations regarding Criminal Justice Information Systems (CJIS).
-Must type at least 45 WPM.
-Valid Class C Texas driver license, or ability to obtain prior to employment.
-Bilingual (Spanish, Hindi, Vietnamese) preferred.
It is the policy of this Department not to discriminate against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, disability, age, equal pay, genetic information, or any other manner that violates the law. No artificial barriers shall be intentionally or otherwise created to deny either qualified applicants for employment or current employees of the Department equal employment consideration. Violations of this policy shall be cause for disciplinary action.