Application Process, Requirements, and Disqualifiers for Police Officer and Cadet:
Under general supervision the Public Safety Communications Operator provides police, fire and animal control response to the public, as well as, non-emergency assistance to citizens as well as interdepartmental and outside agency members.
Examples of Duties
Shift work in a 24-hour operation, to include working days, nights, weekends, holidays and on-call; answers both administrative service telephone lines and 911 calls for emergency services; obtains information from callers regarding nature of incident, severity, location, descriptions of individuals; transfer calls to other agencies or departments when necessary; exhibit proper use of 911 system, including text-to-911 and Smart911; utilization of TTY and OMNIXX systems; exercises verbal skills to calm excited or abusive callers, obtains necessary information from callers, relays information to public safety personnel in written format. Listens to calling parties while typing information into dispatch system and listening for updates from other communication personnel.
Utilizes knowledge of city ordinances, city services and departmental procedures to assist department personnel and citizens; utilize a multitude of databases, books, and files to obtain necessary information; create calls for service in a Computer Aided Dispatch (CAD) system for citizens, police, and fire personnel.
Utilizes radio channels and CAD systems to coordinate the work of police and fire personnel, other agencies, on a constant basis and when managing crisis incidents; document events in a records management system; maintain professional radio, telephone and CAD etiquette; maintain awareness of all public safety and emergency units assigned and any resources requested; prioritize events and continually adjust based on incoming calls and changing factors; utilize local/regional mapping; maintain awareness of events handled by other 911 personnel; update incidents with information from callers, officers, and personnel.
It is the policy of this Department not to discriminate against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, disability, age, equal pay, genetic information, or any other manner that violates the law. No artificial barriers shall be intentionally or otherwise created to deny either qualified applicants for employment or current employees of the Department equal employment consideration. Violations of this policy shall be cause for disciplinary action.